Política de reembolso

Return & Refund Policy

This policy applies to all orders within Europe.
At Voltek, we offer a 30-day return policy from the date of delivery.

Our goal is to make the return process simple, fair, and transparent for all customers.

To be eligible for a return:
• The item must be unused and in its original packaging.
• Proof of purchase is required.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or we have sent the wrong product.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of delivery with photo proof. We will provide a replacement or full refund at no additional cost.

Refunds:
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be processed to the original payment method within 7-15 business days.
Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.
We comply with European consumer protection laws.

To request a return, please contact:
support@getvoltek.com
Business Address:
Voltek
Calle Boqueras 349
12550 Almassora, Castellón, Spain
Email: support@getvoltek.com
Phone: +34 662 02 76 83

Customer Support:

If you have any questions about returns or refunds, please contact us at support@getvoltek.com. We aim to respond within 24 hours.

Our goal is to make the return and refund process as simple, fair, and transparent as possible.

Warranty Policy

All Voltek™ products are covered by the statutory 2-year legal guarantee as required by European Union consumer law (Directive 2019/771/EU). This guarantee covers material defects and lack of conformity present at the time of delivery.

What is covered:

  • Manufacturing defects
  • Faults present at the time of purchase
  • Non-conformity with the product description

What is not covered:

  • Damage caused by misuse, accidents, or unauthorised modifications
  • Normal wear and tear
  • Damage caused by failure to follow the product instructions

To make a warranty claim, please contact us at the email address listed on our Contact page within the 2-year guarantee period, providing your order number and a description of the issue.