Refund policy

Return & Refund Policy

This policy applies to all orders within Europe.
At Voltek, we offer a 30-day return policy from the date of delivery.

Our goal is to make the return process simple, fair, and transparent for all customers.

To be eligible for a return:
• The item must be unused and in its original packaging.
• Proof of purchase is required.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or we have sent the wrong product.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of delivery with photo proof. We will provide a replacement or full refund at no additional cost.

Refunds:
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be processed to the original payment method within 5–10 business days.
Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.
We comply with European consumer protection laws.

To request a return, please contact:
support@getvoltek.com
Business Address:
Voltek
Calle Boqueras 349
12550 Almassora, Castellón, Spain
Email: support@getvoltek.com
Phone: +34 662 02 76 83

Customer Support:

If you have any questions about returns or refunds, please contact us at support@getvoltek.com. We aim to respond within 24 hours.

Our goal is to make the return and refund process as simple, fair, and transparent as possible.